Privacy Policy

This Privacy Policy applies to personal information processed by Viliante through our Shopify-powered online store, checkout, customer accounts, order and sample forms, contact channels, marketing activities, local delivery operations, and related services.

It does not govern third-party websites or services that operate independently under their own privacy policies.

Depending on how you interact with Viliante, you may provide information such as your name, email address, telephone number, billing address, delivery address, business name, customer type, order quantity, account information, sample-request details, communications, and other information included in a form or message.

If you communicate with us about an order, return, damaged shipment, or other issue, we may also receive your order number, photographs, shipping-label information, and related supporting details.

When you use the website, Viliante, Shopify, and authorized service providers may automatically receive technical and usage information.

This may include IP address, approximate location derived from IP address, browser type, device type, operating system, referring page, pages viewed, links selected, timestamps, session activity, cookie identifiers, cart activity, checkout interactions, and information about how the website performs.

We may collect personal information directly from you, automatically from your browser or device, from Shopify, from payment and shipping providers, from social-media or advertising platforms, from customer-service tools, and from other service providers supporting our business.

When a business representative places an order or submits information on behalf of another person or organization, we may receive information from that representative.

We may use personal information to operate and improve the website, provide products and services, process orders and requests, communicate with customers, arrange delivery or shipping, provide support, prevent fraud, maintain security, comply with legal obligations, enforce our terms, and protect the rights of Viliante and others.

We may also use aggregated or de-identified information for analytics, planning, reporting, and business improvement where permitted by law.

We use order and contact information to confirm purchases, process payment status, calculate available delivery options, fulfill orders, provide tracking, coordinate local delivery, manage returns or refunds, and maintain transaction records.

Payment-card information is processed by Shopify and authorized payment providers. Viliante generally receives transaction and payment-status information rather than complete payment-card credentials.

We may use your contact information to respond to inquiries, send transactional messages, provide order or delivery updates, request information needed to complete a service, and communicate about customer-support matters.

Where permitted, we may also send marketing communications if you have requested them or otherwise provided the required permission. You can unsubscribe from promotional email using the unsubscribe control included in the message.

Unsubscribing from marketing does not prevent necessary transactional, account, order, security, or customer-service communications.

Viliante and authorized service providers may use cookies, pixels, tags, local storage, and similar technologies to operate the website, maintain carts and checkout, remember preferences, measure website performance, understand visitor activity, prevent fraud, and support advertising where permitted.

Available choices depend on your location, browser settings, and the privacy controls configured for the store. Additional information is available in our Cookie Policy.

Viliante’s online store is hosted by Shopify. Shopify processes personal information to provide storefront, cart, checkout, payment, account, analytics, fraud-prevention, security, and other platform services.

Depending on the Shopify services and settings enabled for the store, Shopify may also process information for its own authorized purposes. For details about Shopify’s processing and available privacy rights, review the Shopify Consumer Privacy Policy.

We may disclose personal information to service providers and contractors that assist with ecommerce hosting, payment processing, order fulfillment, shipping, local delivery, analytics, marketing, communications, customer support, fraud prevention, security, accounting, professional advice, and technology operations.

We may also disclose information when required by law, legal process, court order, regulatory request, or when reasonably necessary to protect customers, Viliante, service providers, or the public.

If Viliante is involved in a merger, financing, acquisition, reorganization, sale of assets, or similar business transaction, relevant information may be disclosed as part of that transaction subject to applicable law.

Viliante does not sell personal information in exchange for money.

However, certain analytics, advertising, cross-context behavioral advertising, or platform activities may be considered a “sale,” “sharing,” or targeted advertising under some privacy laws even when no money is exchanged.

Where applicable, you can submit an opt-out request through the store’s data-sharing opt-out page, cookie-preference controls, or a supported browser-based Global Privacy Control signal.

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business and tax records, resolving disputes, preventing fraud, enforcing agreements, and complying with legal obligations.

Retention periods vary based on the type of information, the nature of the relationship, operational requirements, legal requirements, and whether the information is needed to establish, exercise, or defend legal claims.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable law and technical limitations.

Viliante uses reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No website, electronic transmission, storage system, or security measure can guarantee absolute security. Customers should protect their account credentials and notify Viliante promptly if they suspect unauthorized account activity or misuse of their information.

Viliante and its service providers may process personal information in the United States and other countries where Shopify or other authorized providers operate.

Privacy and data-protection laws in those locations may differ from the laws where you live. Where required, appropriate safeguards may be used for international transfers of personal information.

The Viliante website and products are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to Viliante without appropriate authorization, contact us so that we can review and, where required, delete the information.

Depending on where you live and the law that applies, you may have rights to request access to personal information, obtain a copy, correct inaccurate information, request deletion, restrict or object to certain processing, withdraw consent, opt out of targeted advertising or data sharing, and appeal a decision concerning a privacy request.

These rights are not absolute. Applicable law may permit or require us to retain information or deny part of a request, including when information is needed to complete a transaction, prevent fraud, comply with law, maintain security, or establish or defend legal claims.

California residents may have the right to know the categories and specific pieces of personal information collected, the sources and purposes of collection, and the categories of recipients to which information is disclosed.

They may also have rights to request deletion, correct inaccurate information, opt out of the sale or sharing of personal information, limit certain uses or disclosures of sensitive personal information, and receive equal service without unlawful discrimination for exercising privacy rights.

Viliante does not request Social Security numbers, government identification numbers, biometric information, health information, or precise geolocation through its ordinary storefront order, sample, or contact forms.

To submit a privacy request, contact us through the Contact page, email info.viliante@gmail.com, or call +1 515-550-5055. Clearly describe the right you wish to exercise and provide enough information for us to locate the relevant records.

We may need to verify your identity by matching information provided with information already associated with your account, order, or prior interaction. We will request only information reasonably necessary for verification.

Where permitted, an authorized agent may submit a request on your behalf. We may require proof of authorization and may contact you directly to verify the request.

You can manage certain cookie and tracking choices using the store’s Cookie preferences control, browser settings, device settings, unsubscribe links, and any data-sharing opt-out page made available for your region.

Where required by applicable law and supported by the store’s privacy configuration, Viliante and Shopify will process a recognized Global Privacy Control signal as a request to opt out of qualifying sale, sharing, or targeted-advertising activity for that browser or device.

Because privacy settings may be browser- and device-specific, you may need to repeat your choices on another browser or device.

Viliante may update this Privacy Policy to reflect changes in our services, integrations, business practices, privacy controls, or legal obligations.

The revised policy becomes effective when posted with an updated date unless another effective date is stated. When changes are material, Viliante may provide additional notice through a prominent website notice, email communication, or another method appropriate to the circumstances and required by applicable law.

Questions, concerns, or privacy requests may be submitted through our Contact page, by email at info.viliante@gmail.com, or by telephone at +1 515-550-5055.