Privacy policy

Last updated: August 13, 2026

Viliante LLC ("Viliante," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit www.viliante.com, use our online store, place an order, contact customer support, communicate with us by phone or text message, or otherwise interact with our services.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with Viliante, we may collect the following categories of personal information:

  • Contact information, such as your name, email address, telephone number, billing address, and shipping address.
  • Order and transaction information, such as products purchased, quantities, order history, delivery preferences, discounts, returns, refunds, and related transaction details.
  • Payment-related information. Payments are processed through Shopify and available payment providers. Viliante generally does not receive or store your complete payment-card number.
  • Account information, such as information associated with a Shopify customer account or order-status experience.
  • Communications, including emails, support requests, phone-call information, text-message interactions, feedback, and other communications you send to us.
  • Device and usage information, such as IP address, browser type, device type, operating system, pages viewed, referring URLs, timestamps, and interactions with our website.
  • Cookies and similar technologies, which may be used to operate the website, remember preferences, analyze site usage, improve performance, and support security and fraud prevention.

How We Collect Information

We may collect personal information directly from you when you place an order, complete checkout, create or access an account, request support, contact us, opt in to communications, or otherwise provide information to us.

We may also receive information automatically through our website and from service providers that help us operate our business, including Shopify, payment processors, shipping and delivery providers, analytics providers, communications providers, fraud-prevention providers, and other technology vendors.

How We Use Personal Information

We may use personal information to:

  • Process, confirm, fulfill, deliver, and support orders.
  • Provide customer service and respond to questions or requests.
  • Communicate about orders, delivery, returns, refunds, and account activity.
  • Provide order, delivery, sample-request, and customer-support text messages when you have provided the required consent, and provide separate promotional communications through channels for which you have separately consented.
  • Operate, maintain, personalize, and improve our website and services.
  • Detect, investigate, and prevent fraud, abuse, security incidents, and unlawful activity.
  • Maintain business records and comply with legal, accounting, tax, regulatory, and contractual obligations.
  • Enforce our Terms of Service and other policies.

SMS & Mobile Communications

If you provide your mobile number and separately opt in, Viliante may send you recurring text messages regarding orders, delivery updates, sample requests, and customer support.

Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of purchase. Reply STOP to unsubscribe or HELP for assistance. After you reply STOP, you may receive a final confirmation message.

During an inbound phone call, Viliante may ask whether you would like us to text the Viliante order link to the mobile number you are calling from. The link is sent only after you give clear affirmative verbal consent. This verbal consent authorizes only the customer-requested one-time order-link SMS and does not enroll you in recurring SMS messages.

We do not share, sell, rent, or otherwise provide your mobile phone number, text-messaging originator opt-in data, or SMS consent to third parties or affiliates for marketing or promotional purposes. Service providers that support delivery of the messaging program may process this information only as necessary to provide those services on our behalf and are required to protect the information.

How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate our business and provide services, including to:

  • Shopify, which powers our online store and related commerce services.
  • Payment processors that securely process transactions.
  • Shipping and delivery providers that help fulfill and deliver orders.
  • Communications and customer-support providers that help us provide phone, email, or text-message services.
  • Technology, analytics, hosting, security, and fraud-prevention providers that support operation of our website and business.
  • Professional advisers, such as accountants, attorneys, insurers, or consultants, where reasonably necessary.
  • Government authorities or other parties when disclosure is required by law, legal process, regulation, or when reasonably necessary to protect rights, safety, property, users, or the public.
  • Parties to a business transaction, such as a merger, financing, acquisition, reorganization, or sale of all or part of the business, subject to applicable legal requirements.

Service providers are expected to use personal information only for the services they provide to us and to protect it appropriately.

Shopify

Our store is hosted by Shopify. Shopify processes certain personal information to provide commerce, checkout, payment, account, security, analytics, and other services used by Viliante.

Shopify may process information in accordance with its own privacy documentation and applicable law. You can learn more through Shopify's privacy resources.

Cookies & Similar Technologies

Viliante and our service providers may use cookies, pixels, local storage, and similar technologies to operate the website, remember selections, understand website performance, prevent fraud, improve user experience, and support analytics or other permitted business purposes.

Your browser may allow you to block or delete cookies. Some website functions may not work correctly if certain cookies are disabled.

Marketing Communications

You may unsubscribe from marketing emails by using the unsubscribe link provided in those messages. For Viliante text messages, reply STOP to opt out or HELP for assistance.

Opting out of marketing does not prevent us from sending non-promotional communications that are necessary to complete a transaction, provide requested customer support, or communicate important service information where permitted by law.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfill orders, provide support, maintain business and tax records, resolve disputes, prevent fraud, enforce agreements, and comply with legal obligations.

Retention periods may vary depending on the type of information, the nature of our relationship with you, and applicable legal requirements.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You are responsible for protecting any account credentials and for notifying us if you believe your account or personal information has been compromised.

Your Privacy Rights

Depending on where you live and subject to applicable law, you may have rights concerning your personal information, which may include the right to request access to certain information, request correction or deletion, receive information about categories of personal information collected or disclosed, or exercise other privacy choices provided by law.

California residents may have additional rights under applicable California privacy laws. These rights are subject to legal exceptions and verification requirements. We will not discriminate against you for exercising a privacy right provided by applicable law.

To submit a privacy request, contact us using the information in the Contact Us section below. We may need to verify your identity before completing certain requests.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so that we can review and address the request as required by law.

Third-Party Links & Services

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and Viliante is not responsible for third-party privacy, security, content, or practices.

International Processing

Our service providers may process information in locations outside your state or country. Where required, personal information will be handled in accordance with applicable legal requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, legal requirements, or technology. The current version will be posted on this page with an updated date.

Contact Us

For questions about this Privacy Policy or requests concerning your personal information, contact Viliante LLC:

Website: www.viliante.com
Email: info.viliante@gmail.com
Phone: +1 515-550-5055